Privacy Policy
1. Introduction
This Privacy Notice explains how Knowle Injury and Osteopathy Clinic ("we", "us") collects, uses, stores and protects your personal data when you contact us, visit the clinic or use our services. We are committed to handling your information lawfully, fairly and transparently in line with data protection law, including the UK GDPR and related regulations.
2. Information We Collect
We only collect information that is relevant and necessary for your care and for running the clinic. This may include:
• Your name, contact details and date of birth
• Information about your health, medical history, medication and treatment
• Records of your appointments, payments and communications with us
We keep these records securely and do not share them with anyone who is not involved in your care, unless we are legally required to or you have given your consent (for example, sharing a report with your GP, consultant or insurer).
3. How Long We Keep Your Information
We keep your personal data only for as long as necessary to provide your care, run the clinic and meet our legal, regulatory and professional obligations. In most cases this means:
• Up to eight years after your last appointment for adults
• Until age 25 for children treated as minors
After these periods, your records are securely deleted or destroyed unless we need to keep limited information to meet future legal or regulatory requirements.
Your information is stored securely in the UK using appropriate technical and organisational measures to protect it from loss, misuse or unauthorised access. We keep your records for as long as required by law and professional guidelines. In most cases this is up to eight years after your last appointment, or until age 25 for children treated as minors. After this time, records are securely deleted or destroyed unless we need to keep limited information to meet future legal obligations.
4. Your Rights
You have a number of rights over your personal data, including the right to:
• Request a copy of the information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete or restrict the use of your information in certain circumstances
• Object to certain types of processing, such as direct marketing
To exercise any of these rights, or if you have questions about how we handle your data, please contact:
Paula Wise
Knowle Injury and Osteopathy Clinic
Telephone: 07523 474185
Email: pwise01@hotmail.co.uk
If you are unhappy with our response, you also have the right to complain to the Information Commissioner’s Office (ICO):
ICO, Wycliffe House, Water Lane, Wilmslow, SK9 5AF
Tel: 0303 123 1113
www.ico.org.uk